1. Agreement to these terms
By accessing www.janathapappadam.in or using our services, you agree to these Terms and Conditions. These terms form an agreement between you and Janatha Pappadam. If you do not agree, please do not use the website or its services.
2. Updates to these terms
We may update these terms by publishing a revised version on this website. Your continued use of the website after an update means you accept the revised terms. Please review this page periodically.
3. Eligibility
By using this website, you confirm that you are legally competent to enter into a binding agreement under Indian law.
4. Definitions
- Platform: The Janatha Pappadam website at www.janathapappadam.in.
- Transaction: A purchase made through the Platform.
- Transaction amount: The total amount payable for a purchase.
- Payment instruments: UPI, debit or credit cards, net banking, wallets, cash on delivery where offered, and other authorised payment methods.
- User: Any person who browses, creates an account, or makes a purchase through the Platform.
5. Orders, products, and payments
Product descriptions, pack sizes, prices, availability, and delivery estimates are shown on the Platform. We may refuse or cancel an order if an item is unavailable, incorrectly priced, affected by fraud concerns, or cannot be delivered. A paid order cancelled by us will be refunded through the applicable payment method.
Online payments are processed by authorised payment providers such as Razorpay. We do not store complete card details on our servers. You must use a legitimate payment method and provide accurate billing and delivery information.
6. How we use order information
We may collect and use personal and payment-related information to deliver your order, contact you about a transaction, prevent fraud, provide support, and improve our services. Our Privacy policy explains these practices in more detail.
7. Your responsibilities
- Provide accurate, current, and complete information.
- Keep your account and login details confidential.
- Use the Platform only for lawful and personal purposes.
- Tell us promptly if you suspect unauthorised account activity.
8. Prohibited activities
- Extracting site data or content without permission.
- Impersonating another person or submitting false information.
- Interfering with the functionality, availability, or security of the website.
- Using the Platform for spam, fraud, harassment, or illegal activity.
- Uploading malicious code or attempting unauthorised access.
- Publishing defamatory, false, discriminatory, or misleading content.
9. Refunds, replacements, and liability
Requests concerning damaged, incorrect, unavailable, or mismatched products are handled under our Returns & refunds policy. To the extent permitted by law, Janatha Pappadam is not liable for indirect or incidental loss arising from use of the Platform, third-party technical failures, declined transactions, or events outside our reasonable control.
Nothing in these terms excludes rights that cannot lawfully be excluded under applicable consumer law. You agree to indemnify Janatha Pappadam against claims arising from your unlawful use of the Platform or breach of these terms.
10. Reviews and submitted content
If you submit a review or other content, it must be honest, based on your experience, lawful, and free from offensive or discriminatory material. We may moderate, refuse, or remove submitted content at our discretion.
11. Governing law and disputes
These terms are governed by the laws of India, with jurisdiction in the courts of Kerala. A dispute may be referred to arbitration under the Arbitration and Conciliation Act, 1996. Arbitration will take place in Kerala, in English, before a sole arbitrator appointed by mutual agreement or in accordance with Indian law. The decision will be binding, and each party will bear its own costs unless the arbitrator decides otherwise.
12. Website disclaimer
Website content is provided for general information. We aim to keep the Platform secure and accurate but cannot guarantee uninterrupted operation or that it will be free of every error or harmful component. We are not responsible for the content or practices of external websites linked from the Platform.
13. Contact and grievance redressal
For questions, concerns, or complaints about these terms or a transaction, email janathapappad@gmail.com. Include your order ID when the request concerns a purchase.