Last updated: July 29, 2026
This Privacy Policy explains how Janatha Pappadam collects, uses, discloses, and retains personal information when you visit www.janathapappadam.in, create an account, place an order, or contact us. By using the store, you acknowledge the practices described below.
Personal information we collect
Depending on how you use the store, we may collect:
- Contact details: Name, email address, telephone number, billing address, and delivery address.
- Account information: Login identifiers, account settings, and saved preferences.
- Transaction information: Products viewed or added to a cart, purchases, payment status, returns, refunds, and order history.
- Payment information: Payment method, transaction reference, payment confirmation, and limited billing information supplied by our payment provider. We do not store complete card details.
- Communications: Information you send when asking for support or contacting us about an order.
- Device and usage information: Browser type, device information, IP address, security identifiers, and how you navigate or interact with the store.
Sources of information
We receive information directly from you, automatically from your device when you use the store, and from service providers involved in authentication, payment, hosting, email, analytics, fulfilment, and delivery.
How we use information
We use personal information to:
- Process payments, fulfil orders, arrange delivery, and handle refunds or replacements.
- Create and manage accounts, carts, addresses, preferences, and order history.
- Send transactional messages such as sign-in codes, confirmations, invoices, dispatch notices, and tracking information.
- Answer support requests and maintain our customer relationship.
- Secure the store, authenticate users, prevent fraud, and investigate suspicious or unlawful activity.
- Maintain, troubleshoot, and improve the store and customer experience.
- Meet legal obligations, respond to lawful requests, and enforce our terms and policies.
- Send promotional communication only where permitted and provide a way to opt out.
When we disclose information
We may disclose only the information needed to service providers that help us operate the store, including payment processors such as Razorpay, authentication providers, hosting and database providers, email services, professional advisers, and courier or fulfilment partners.
We may also disclose information when you direct us to do so, when required by law or valid legal process, to protect customers or our rights, or as part of a business reorganisation. We do not sell personal information.
Payments
Payment providers process payment credentials under their own terms and privacy practices. Janatha Pappadam receives transaction status and references needed to complete and support an order, but does not store your full card number or card security code.
Cookies and local storage
The store may use cookies and browser storage to maintain sessions, preserve a guest cart, remember preferences, and support security. You can control cookies through your browser, but blocking essential storage may prevent account, cart, or checkout features from working.
Third-party websites
Links to websites operated by other organisations are governed by their own privacy and security practices. A link from our store does not make us responsible for the content or handling of information on that website.
Children's information
The store is not intended for children who cannot legally enter into a purchase agreement. We do not knowingly collect personal information from a child below the applicable age of majority. A parent or guardian may contact us to request deletion of information submitted by a child.
Security and retention
We use reasonable organisational and technical safeguards, but no internet transmission or storage system can guarantee perfect security. Avoid sending confidential payment credentials by email.
We retain information only for as long as reasonably necessary to provide accounts and orders, meet tax and legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary according to the record and applicable law.
Your rights and choices
Subject to applicable law, you may ask to access, correct, or delete personal information we maintain about you. You may also ask for a portable copy where the law provides that right, or opt out of promotional email through the unsubscribe control in that message. Transactional order and security messages may still be sent.
We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right.
International processing
Some technology providers may process or store information outside your state or country. Where required, appropriate contractual or legal safeguards apply to those transfers.
Complaints and policy changes
Contact us if you have a concern about how we handle information. You may also have the right to contact an applicable data protection authority. We may update this policy to reflect operational, legal, or regulatory changes and will publish the revised date here.
Contact
For privacy questions or rights requests, email janathapappad@gmail.com or write to:
Janatha Pappadam
Konikkal Complex
Cheruthuruthy Chungam
Cheruthuruthi, Kerala 679531
India