We take care to send fresh, correctly packed products. If an order arrives with a genuine problem, we will review it promptly and fairly.
Eligible situations
Depending on the circumstances, we may approve a replacement, partial refund, or full refund when:
- A parcel is stolen, tampered with, or opened during shipment.
- The product perishes before delivery.
- The product is damaged or crushed in transit.
- You receive the wrong product.
- The delivered product does not match its website description.
- Your address cannot be serviced by our courier partners.
- An ordered item is out of stock or unavailable.
Request window
For a problem discovered after delivery, email us within three days of delivery. Food products cannot normally be accepted merely because of a change of mind.
Cancellation
An order creates a binding purchase agreement once confirmed. Cancellation is generally not available after confirmation unless stated on the product page or approved by us. We may request more information before deciding a cancellation request.
How to request help
Email contact@janathapappadam.in and include:
- Your order ID.
- A clear description of the problem.
- Photos of the parcel, label, and product where relevant.
- Any other document that supports the request.
We may ask for further information before making a decision. Refunds and replacements are subject to review and approval. An approved refund is sent to the original payment method where possible, and the payment provider may require additional processing time.