Refund policy

At Janatha Pappadam, we take pride in delivering fresh, high-quality products with care. However, in the unlikely event of an issue, we are committed to resolving it promptly and fairly.

Situations Eligible for Refund or Replacement

We may offer a partial or full refund, or send a replacement order, under the following circumstances:

• Theft during shipment
• Tampering or intrusion during shipment
• Product perishes before delivery
• Product is damaged or crushed during transit
• Wrong product is delivered
• Delivery address is not serviceable by our courier partners
• Ordered item is out of stock or unavailable

Order Cancellation Policy

Once you place an order on our website, you enter into a legally binding agreement to purchase the product(s). Cancellation is generally not permitted after order confirmation, unless specifically mentioned on the product page.

We reserve the right to approve or deny cancellation requests at our sole discretion. Additional information may be required to process your request.

Returns and Refunds (After Delivery)

After receiving your order, a refund or replacement is only eligible if:

• The product does not match the description provided on our website.

To be considered, the refund or return request must be submitted within three (3) days of delivery.

How to Request a Refund or Return

To submit a refund or return request, please:

1. Email us at janathapappad@gmail.com
2. Include the following:

• Your Order ID
• A detailed reason for the request
• Supporting photos or documents, if applicable

We will review your request and may request further information. All approvals for refunds or replacements are at our sole discretion.